Coronavirus safety guidance for taxi and private hire vehicle passengers
Our taxi drivers are taking steps to keep you safe during this time.
We have outlined some actions you can take to help protect yourself and others from coronavirus.
Find out how to travel safely during coronavirus, on Transport Scotland
Wear a face covering
From 24 September 2020, passengers in a taxi or private hire vehicle must wear a face covering, unless you are exempt.
Shields up - 3 Seater Taxis
Some taxis in our fleet are fitted with a plastic covering to protect drivers and passengers. Drivers who are exempt from wearing a mask will have a covering installed to help protect you.
Follow the driver’s advice
The drive may ask you:
to sit in the back-left hand seat if travelling alone
to face away from the other passengers where possible
Keep your distance
Whilst waiting for a taxi, you should keep your distance from people outside of your household.
To help protect others, you should:
wash your hands for at least 20 seconds with soap and water or apply hand sanitiser
wear a face covering as a precautionary measure, if you can
Avoid physical contact
You should avoid physical contact and:
be aware of the surfaces you touch
keep at least two metres (six feet) apart from others whilst waiting for a taxi
Make contactless payments
When paying for the journey, you should:
pay in advance or use a contactless card if you can
avoid using cash. If you can only use cash, do not place it in the drivers hand and wash or wipe your hands before and after handling the cash, Please advise operator regarding this.
To risk assess the situation, drivers may ask you some questions. They can refuse a fare if they consider it to be high risk to themselves, or if a passenger is not wearing a face covering.